If you require to return an item for any reason, you will need a “Returns Merchandise Authorisation” (RMA) number which will be sent via e-mail. This email will also include all the information necessary to make a return and how and where the items should be returned to ensure they reach us in a re-sellable condition. You can get an RMA number by contacting Customer Support.
When you contact us for an RMA number, we will need to know what item(s) that you want to return and the reason for the return. We have a `no quibble` returns policy (even if you have ordered the wrong lenses by mistake!) on most items - but some restrictions do apply to returning open coloured lenses and toric lenses, which will not be refunded unless deemed faulty, in which case a replacement will be offered.
If a refund is required this will be issued on return of the items. If replacements are required we will endeavour to avoid any inconvenience to you and arrange for these to be sent that day if we have them available or order them from the manufacturers.
Please note any items returned without a RMA number may not be refunded or replaced.
Please note that customers in the UK can return items Free of Charge with Royal Mails Freepost Service.
Non UK Customers will have to pay return postage charges and are advised to record and insure the package for their own security.
